Gift Card FAQ's
Whether you’re shopping for a member of your family, a friend or a colleague you’ll always get a delighted ‘thank you’ when you give an intu Chapelfield Gift Card. Flexible and more fun, the advantage of a gift card is that recipients can choose the present they really want from the store they really love.
That’s because a gift card is the only present that lets people choose anything they want up to the value of the card from over 90 shops, cafés and restaurants at intu Chapelfield. What’s more, they can spend a little bit of the balance at a time – just like on a debit card. So that covers the coat from House of Fraser and a coffee in Costa to celebrate.
?2. Can I use my Gift Card at other shopping centres?
Intu Chapelfield's Gift Cards can also be used for payment within the network of participating retailers within any of the following shopping centres owned or operated by intu Properties plc , including; intu Braehead, Renfrew; intu Eldon Square, Newcastle; intu Lakeside, Thurrock; intu Metrocentre, Gateshead; intu Uxbridge; intu Bromley; intu Watford; intu The Potteries, Stoke-on-Trent; and intu Victoria Centre, Nottingham.
In order to use your intu Chapelfield Gift Card at another intu shopping centre, you must first visit the Information Desk at one of the centres detailed in the list above so that the Customer Service team can transfer the funds on your intu Chapelfield Gift Card to an alternative Gift Card for your chosen intu shopping centre.
3. How do I use the card?
Firstly, the person who will be using the card should sign on the reverse. When you wish to spend on the card simply present it to a participating retailer in the same way as any other debit card. The retailer will process the transaction and ask you to sign the debit card receipt in the normal way. It is always a good idea to check your balance before spending on the card.
4. Where can I check my balance?
You may check your balance at the shopping centre Customer Service desk, online at http://www.flex-e-card.com/, by telephoning Flex-e-vouchers Ltd Customer Services on 0844 774 4277, or by text message. For the text service please send a message starting BAL and be followed by your full card number to 60030. A charge of 25p + standard network charges for text messages will apply, including responses to invalid card numbers. These charges will be levied by your mobile telephone service provider and not by Flex-e-vouchers Ltd.
5. What do I do if I have lost my gift card?
If you lose your Gift Card please telephone Flex-e-vouchers Ltd Customer Services on 0844 774 4277. You will not be responsible for any transactions on the card after notifying Flex-e-vouchers Ltd Customer Services.
6. Do any Charges Apply?
No charges are applied to Gift Cards. However the Gift Card expires 12 months after issue. The exact expiry date of your Gift Card is shown on the receipt supplied with your Gift Card. Please read section 8 of the terms and conditions carefully as it contains full details of the expiry policy.
7. Does my gift card need to be activated?
If your Gift Card was purchased at a shopping centre it does not need to be activated. If it was purchased online and delivered by post or courier it will require activation. You can activate the card by visiting www.flex-e-card.com or by calling 0844 774 4277. You will need the card activation code supplied to the purchaser by email following purchase to activate the card. Monies on the Gift Card will normally be available for use one hour after activation. If you need any assistance with card activation please contact Flex-e-vouchers Ltd Customer Services on 0844 774 4277.
8. How much money can I load onto a card?
If you purchase your gift card at the Information Desk inside the centre you can deposit up to £1,000 on a single card. If you purchase your gift online you can deposit up to £650 on a single card.
When purchasing the card you will be asked for the following identification, under £500 one form of ID and a note of your name and full address and over £500 either one form of 'first class' identification or two forms of 'secondary' identification and a note of your full name and address.
9. What if the value of my purchase is more than the balance of the card?
If the value of the gift card is insufficient to cover the total value of the purchase you can pay the difference using an alternative method of payment. The top-up part of the payment needs to be processed first followed by the gift card payment for the value available on the card.
It’s recommended that you check your balance first. You may do this at the shopping centre Customer Service desk, online at http://www.flex-e-card.com/, by telephoning Flex-e-vouchers Ltd Customer Services on 0844 744 4277, or by text message. For the text service please send a message starting BAL and be followed by the last 8 digits of your card number to 60030 Flex-e-vouchers Ltd will return the available balance on your card by text message. A charge of 25p + standard network charges for text messages will apply. These charges will be levied by your mobile telephone service provider and not by Flex-e-vouchers Ltd.
10. Are there any stores at intu Chapelfield that do not accept the gift card?
The vast majority of retailers at intu Chapelfield accept the gift card with the exception of Baguette Station, Chopstix and Millie's Cookies, who only accept cash. Mobile phone stores may be unable to accept payment for contracts using the gift card.
Information correct at time of publication, 14/04/2013.